A customer recently contacted us about cleaning a carpet with several “bubbles.” ¬†Upon inspection, Restoration Manager Tommie Benn determined that too much carpet had been laid by the installers. ¬†He opened three seams (one of which was over 9 feet long) shaved the carpet, relaid and bound the seams, and knitted the seams back together before cleaning the entire carpet.

With several possible pitfalls in this process, we don’t recommend just anyone try this themselves! ¬†But Tommie’s skill and experience paid off for our customer, who sent us the following email just a few hours later:

I just wanted to let you know that everything looks beautiful and clean. I am very pleased with the service. I am sure by tomorrow morning we will be able to walk on it and will appreciate more.  But I sincerely thank you for your immediate attention and service. Tommie is a great employee of your company. Please convey my special thanks for him.

-Rita S.

Carpeting requires maintenance just like everything else in a home.  Normal traffic, pet damage, improper installation, moisture and more can all take their toll.  But you can significantly extend the life of your carpet with expert repair and regular professional cleaning (at least every two years).  Call Restoration Express at 877-737-3977 to restore the look of your carpets.

Dear Sarah:

On or about September 28, 2009, I received a phone call from my wife indicating the presence of two inches of water in our partially finished basement. To my horror upon entering the basement, I discovered that my sump pump had failed. The first thing I did after replacing the pump was to call my insurance company and open the phone book to find someone who could deal with the mess we were faced with late in the evening.

Restoration Express was the third and final company I contacted. During my conversation with you I was able to get all of my questions answered quickly and accurately. You were empathetic to my situation and explained the importance of getting someone out the same day, even if we did not choose our company. When I hung up the phone I knew we were going to be in good hands.

After a brief discussion with my wife, we determined that Restoration Express offered the best service and value for our situation. We called back late in the evening and you personally arrived at my home with Tommie Benn that same evening. Both you and Tommie were professionals the entire time you were here. As promised on that initial evening, Tommie contacted me once per day to set up a time when it was convenient for him to check on the basement and adjust equipment.

The equipment is now out and our basement is dry. I want to say thank you to both you and Tommie for making a miserable situation easy to deal with. If you ever need a referral, please do not hesitate to contact me.

Sincerely,

Michael and Theresa Jones

While our “work” involves cleaning, drying, restoring and remediating, our “purpose” is really to help people who have experienced some kind of disaster. We try to salvage their possessions, homes or other structures, and prevent further loss. It is an emotional time, no matter how small or large the affected area is, because it is not just physical items that have been affected. There is also usually a sense of security that is lost; the safety of your home has been compromised, your “space” has been invaded.
By performing our work professionally, quickly and to the highest standards, it is our goal to relieve stress from the moment we begin. Ultimately, we hope to leave every customer feeling like Mr. & Mrs. Jones did, that they were “in good hands” and their “miserable situation” was “easy to deal with” due to our work.